Your organization not only leaves footprints with your customers in your markets. It also leaves a valuable footprint in your ERP system. Each organization’s footprint is different, however, if you can properly read it, you can find out many things about your organization with high efficiency.<\/p>\n
During\u00a0an Organizational Footprint, an inventory of all used process variants is automatically created with data of the SAP ERP system.<\/p>\n
For each implemented process variant<\/span>, the correspondig cycle-times are calculated. To understand process behavior even more, statistical deviations of cycle-times are calculated. An average<\/span> delivery time of 3 days can consist of all orders delivered on day three (good for customer satisfaction) or many other combinations involving shorter and longer delivery times. This is usually bad for customer satisfaction and often is also a sign for internal inefficiencies.<\/p>\n With these patterns in mind it is possible to critically review current process performance and compare bad and good behavior. Delivery-on-Time, Invoice-to-Pay or usage frequency of products are other typical KPIs. And all of them are attached to the correspondig process variant<\/span> (e.g. repair process, Make-to-Stock proces). Without this innovative\u00a0technology, delivery times of repair orders would be mixed with delivery times of stocked materials, which would lead to a unusable\u00a0number.<\/p>\n Because order changes are again very good indicators for problems, all changes done to Sales Orders and Deliveries are evaluated and put into relation to particular process variants. A process\u00a0for spare parts should have a much lower change rate than a process variant for a complex product or service.<\/p>\n Most changes involve manual rework. Therefore, they are very expensive.<\/p>\n We do interviews, but only after knowing the facts in your ERP system. Compared with the conventional approach performing only interviews, the footprint reading is faster and more efficient because you have a much better entry point for later discussions. You can start the workshops with exact questions or hypotheses. All based on facts.<\/p>\nOrder Changes as Indicator for\u00a0Inefficiency<\/h3>\n
Organizational Footprint vs. Interviews<\/h3>\n
\u00a0TYPICAL QUESTIONS<\/h3>\n
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DIMENSIONS OF ORGANIZATIONAL FOOTPRINT<\/h3>\n