What are accurate operations? We think, that the definition:
- on time
- on quality
- and on cost
is a useful definition. According our experience, on time is a very good indicator also for the other two parts of the definition. Why? Because most problems in your execution leads to overdue steps in your processes.
Examples:
- Quality problems lead to late order shipments
- Quality problems at customer site lead to late payments
- Time is money. If you need more time for a particular step, you create more cost and create delays
To discover delays is faster and easier than discover quality or cost problems. Delays are universal, and because they are only measured in time, they can be automatically found.
This is why our tools search for overdue execution steps and automatically assign them to the responsible department and process variants. These results can be used to detect root causes of problems (time, quality,cost) together with your business and process owners. If root causes are removed, execution improves immediately.
Typical quick wins are: Enhancement of master data, changing of priorities or goals, small changes of processes, user training, and closing gaps in end-to-end processes. On top, because “what gets measured gets done“, adding the right feedback signals improves operations immediately.
In addition, our tools regularly monitor overdue process steps and alarm the responsible manager by mail or SMS if exceptions occur. This fast feedback loops stabilizes your execution and make sure line management takes immediate actions.