Processes
We evaluate fit between your currently used processes and their support by the ERP system. Because your organization and your business model evolve over time, ERP systems tend to deviate from reality, especially after years of usage.
In order to find these gaps we focus on these areas:
- User satisfaction
- Usage of mail systems to execute standard processes
- Usage of Excel tables and Access applications to support your business processes
- An Organizational Footprint is optional, but can provide good information for such an analysis
Operations
Most ERP systems are critical for operations, because no “paper backup” solution exists if the system is down. We evaluate
- Overview of your ERP landscape including most important interfaces
- Usage in different departments
- The capacity and know-How of your personnel (super user and IT personnel)
- Your dependence on external resources and the contractual situation (only oerational aspects, not legally)
- The technological status of your installations (software releases, hardware livecycle, redundancy, roadmaps for next years)
- Your project portfolio
This review provides you an external view on strenght and weaknesses of your ERP landscape. With this information you can estimate the risks and plan countermeasures in accordance with your internal risk management.